Last update: Apr 30, 2025
At Tovex Systems, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
You may request a refund within 30 days of receiving your product. To be eligible:
The item must be unused, in its original packaging, and in the same condition you received it.
Proof of purchase (order number or receipt) is required.
To initiate a return or refund:
Provide your order number and reason for the return.
Once approved, you’ll receive return instructions.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping method.
Once your return is received and inspected, we’ll notify you of the approval status.
Approved refunds will be processed to your original payment method within 5–10 business days.
Downloadable software or app-based purchases.
Gift cards or promotional items.
Items marked as “Final Sale.”
If your item arrives damaged or is defective, please contact us within 7 days of delivery for a replacement or full refund.